Skills & Competencies for Shop Service Technician II

Shop Service Technician II job profile

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JOB SUMMARY for Shop Service Technician II

Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all heavy equipment including engines, hydraulics, and transmissions.

JOB RESPONSIBILITIES for Shop Service Technician II

Must be competent in fuel systems, engine groups, failure analysis.

Shop Service Technician II SALARY RANGE

BASE 50%
$63,221
TOTAL 50%
$64,334
Job Level
A02
Job Code
SC16000536
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Shop Service Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Shop Service Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 hard skills or competencies (industry competencies) for Shop Service Technician II

1 Industry Competency – Spare Parts Inventory Management
Proficiency Level -1
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Lists the step-by-step procedures involved in managing spare parts inventory.
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Level 2 Behaviors
(Light Experience)
Uses spare parts inventory system to record and document all parts required for asset maintenance.
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Level 3 Behaviors
(Moderate Experience)
Utilizes spare parts inventory system to detect excessive accumulation of spare parts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the maintenance and control of spare parts inventory, ensuring an optimal level of stock.
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Level 5 Behaviors
(Mastery)
Leads the integration of predictive analytics to optimize inventory management and reduce costs.
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2 Industry Competency – Heavy Equipment Repair
Proficiency Level -2
Skill definition-Applying the knowledge, equipment, methods and tools to enable industrial pieces of machinery to get working again in the event of breakdowns.
Level 1 Behaviors
(General Familiarity)
Names the methodologies used when repairing various types of machines and vehicles.
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Level 2 Behaviors
(Light Experience)
Selects appropriate approaches and tools to troubleshoot and repair a variety of heavy equipment.
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Level 3 Behaviors
(Moderate Experience)
Updates maintenance and repair standards and procedures to correspond with upgrades of heavy equipment.
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Level 4 Behaviors
(Extensive Experience)
Facilitates maintenance activities to minimize equipment downtime.
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Level 5 Behaviors
(Mastery)
Integrates advanced solutions and technologies for upgrading, troubleshooting and repairing procedures for heavy equipment.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Shop Service Technician II

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Lists the factors that influence customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Performs customer follow-up to complete all service requests on time.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Fosters maintains effective business-to-customer relationships to meet and exceed customer expectations.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -2
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Explains the importance the safety policies and procedures in reducing occupational risks.
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Level 2 Behaviors
(Light Experience)
Suggests amendments to the existing safety policies and procedures to ensure regulatory compliance.
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Level 3 Behaviors
(Moderate Experience)
Summarizes the details of safety procedures including the statement of policy and reduction of hazard practices.
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Level 4 Behaviors
(Extensive Experience)
Oversees the implementation of safety initiatives in adherence to established policies and procedures.
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Level 5 Behaviors
(Mastery)
Develops safety policies and procedures to control the risks associated with our business activities.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Shop Service Technician II

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Lists ways to improve scheduling skills, including setting deadlines, using a planner and delegating tasks.
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Level 2 Behaviors
(Light Experience)
Reports the changes in scheduled appointments for management to review.
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Level 3 Behaviors
(Moderate Experience)
Uses organizational workforce models to determine schedules that meet operational commitments.
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Level 4 Behaviors
(Extensive Experience)
Organizes calendars for department personnel to set meetings, conferences, teleconferences, and travel.
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Level 5 Behaviors
(Mastery)
Designs an organizational timetable to keep track of all scheduled activities of employees.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Identifies our internal and external sources for the SOPs we need.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Maintains the accuracy of SOPs to provide consistent guidance in our workplace.
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Level 4 Behaviors
(Extensive Experience)
Leverages the use of SOPs to solve business and operation problems.
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Level 5 Behaviors
(Mastery)
Keeps abreast of industry regulation and its effect on our internal SOPs.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

Summary of Shop Service Technician II skills and competencies

There are 10 hard skills for Shop Service Technician II, Spare Parts Inventory Management, Heavy Equipment Repair, Automotive Engine Repair, etc.
2 general skills for Shop Service Technician II, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Shop Service Technician II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Shop Service Technician II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.

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